Daraz Nepal Customer Care (Verified from Official Sources as of 2026)

January 31, 2026

People usually search for a centralised customer support number, but Daraz Nepal does not provide a general public customer care phone number for direct calls on their official website (daraz.com.np). They have shifted primarily to digital support channels to handle the user queries more efficiently.There is no central helpline like or similar phone number that appears on official pages or help centres. If you get a call or text from a phone number that claims to be "Daraz customer care", they are likely fake and used for scams and phishing.

Working Hours

Live Chat (human agents): Available from 8:00 AM – 11:00 PM every day (7 days a week).
Daz Chatbot (automated assistant): Available 24/7 for initial queries

Email Support

Official email: customer.np@care.daraz.com

Send an email to the official mail mentioned above by attaching your order id, registered phone or email, a detailed description of the issue you’re facing, and screenshots if applicable. You can expect a reply within 24-48 hours which can be longer during peak hours,

Live Chat Steps

Go to www.daraz.com.np (or open the Daraz app) and log in
Scroll to the bottom of the page or tap the Help / Support section
Visit the Help Center
Type your question in the search bar or browse categories
At the bottom, select "Still Need Help?" Click Live Chat or start with Daz (the chatbot)
If the bot can't help, it will connect you to a live agent (available during the 8 AM–11 PM window)
Provide your entire order detail if you want to speed the process

You should always verify the information from the official site before taking any steps: https://www.daraz.com.np/contact-us/ or Help Center. You should never share your passwords, OTPs, or card info over the phone. Use only live chat/email from a logged in account for safety.